Elements and Performance Criteria
- Clarify nature of complaint
- Identify options to resolve complaint
- Act to resolve complaint
- Provide feedback on complaint resolution process
- Effectiveness of complaint resolution solution is assessed against customer feedback
- Changes required to improve complaint resolution procedures are identified and passed on to supervisor for consideration according to workplace procedures
- Workplace documentation is processed according to workplace procedures
- Clarify nature of complaint
- Identify options to resolve complaint
- Act to resolve complaint
- Provide feedback on complaint resolution process
- Effectiveness of complaint resolution solution is assessed against customer feedback
- Changes required to improve complaint resolution procedures are identified and passed on to supervisor for consideration according to workplace procedures
- Workplace documentation is processed according to workplace procedures